FAQ

Frequently Asked Questions (FAQ)

1. What is Roselleq™?

Roselleq™ is a home textile brand focused on creating stylish, comfortable, and thoughtfully designed pieces for modern living spaces. Our collections are inspired by simple elegance, soft textures, and everyday home comfort.

2. What types of products does Roselleq™ offer?

Roselleq™ offers a variety of home textile products, including decorative pillows, blankets, bedding accents, table textiles, and other home décor pieces designed to add warmth and style to your living space.

3. How long does it take to process my order?

Orders are typically processed within 2–4 business days after payment confirmation.

During holidays, promotions, or high-volume periods, processing times may take up to 5 business days.

4. How long will my order take to arrive?

Estimated delivery times may vary depending on your location.

  • United States: 10–15 business days

  • Canada / UK / Australia: 11–16 business days

  • Other regions: 15–20 business days

Delivery times are estimates and may be affected by carrier conditions or local circumstances.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 1–3 business days for tracking updates to become available after shipment.

6. What payment methods do you accept?

Roselleq™ accepts secure payment methods including:

✔ PayPal
✔ Major credit cards
✔ Debit cards supported by our payment provider

All payments are processed securely in United States Dollars (USD).

7. Can I change or cancel my order after placing it?

We begin processing orders quickly to ensure timely delivery.

If you need to make changes or request cancellation, please contact us within 12 hours of placing your order.

Once your order enters the processing stage, modifications or cancellations may no longer be possible.

8. What is your return policy?

Roselleq™ offers a 30-day return period after delivery.

To qualify for a return:

✔ The item must be unused
✔ The product should remain in its original condition
✔ Proof of purchase is required

Please contact our support team before sending any return.

9. What should I do if my order arrives damaged?

If your item arrives damaged or has an issue, please contact us as soon as possible.

Please provide:

  • Your order number

  • Photos of the item and packaging

  • A description of the issue

Our team will review your request and assist you with the next steps.

10. Are Roselleq™ products suitable for different home styles?

Yes. Our designs are created to complement a variety of interiors, including:

✔ Modern homes
✔ Scandinavian-inspired spaces
✔ Farmhouse décor
✔ Minimalist interiors
✔ Cozy bedroom and living areas

Our goal is to create pieces that blend naturally with your existing home style.

11. Do colors look exactly the same as shown online?

We make every effort to display products accurately. However, colors may appear slightly different depending on your screen settings, device type, and lighting conditions.

12. How can I contact Roselleq™ customer support?

Our customer service team is happy to assist you.

Email: service@roselleq.com

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

We will do our best to respond as quickly as possible.

Thank you for choosing Roselleq™.
We are delighted to be part of your home journey.