Shipping Policy

At Roselleq™, we understand that receiving your order is an important part of your shopping experience. From the moment you complete your purchase to the moment your package arrives at your door, we focus on creating a smooth and reliable delivery process.

This Shipping Policy explains how your order is prepared, shipped, and delivered.

Our Delivery Approach

Roselleq™ is a home textile brand created around comfort, beauty, and everyday living.

To provide a wider selection of thoughtfully designed products, we work with trusted fulfillment partners and production networks. This approach allows us to efficiently prepare orders while maintaining product quality and offering accessible pricing.

Our fulfillment model helps us:

• Provide carefully selected home textile collections

• Improve order handling efficiency

• Reduce unnecessary inventory limitations

• Deliver products directly to customers with convenience

We appreciate your understanding as we carefully prepare each order for shipment.

1. Order Processing & Shipping Charges

Each Roselleq™ order is prepared with attention and care.

Processing Time:
Orders typically require 2–4 business days for processing, inspection, packaging, and shipment preparation.

During Busy Periods:
During holidays, seasonal promotions, or periods of increased demand, processing may take up to 5 business days.

Shipping Fee:
A flat shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Schedule

Delivery times may vary depending on destination, carrier availability, and local conditions.

Please note that delivery estimates are approximate and do not represent guaranteed arrival dates.

We appreciate your patience while your Roselleq™ order makes its way to your home.

3. Shipment Tracking

Once your order has been dispatched, a confirmation email containing tracking details will be sent to you.

Please keep in mind:

• Tracking information may require 1–3 business days to become active

• Carrier updates may occasionally appear with delays

• Your package may continue moving even when tracking has not recently updated

4. International Duties & Taxes

International shipments may be sent under DDU (Delivered Duty Unpaid) terms.

Customers are responsible for any applicable:

• Customs charges

• Import duties

• Local taxes or fees

Roselleq™ cannot control customs processing times or additional charges applied by local authorities.

Import regulations vary by destination, so we recommend checking your local requirements before placing an international order.

5. Address Changes & Order Cancellation

We begin preparing orders shortly after purchase to ensure efficient fulfillment.

If you need to update your shipping information or request cancellation, please contact us at:

service@roselleq.com

Please reach out within 12 hours of placing your order.

Once your order has entered the processing or shipping stage, changes or cancellations may no longer be available.

6. Damaged, Missing, or Lost Packages

We want your Roselleq™ experience to be enjoyable from start to finish.

Damaged Items:
If your order arrives with visible damage, please contact us within 72 hours and provide photos of the package and item. Our team will review the situation and assist with an appropriate solution.

Lost Packages:
If the carrier confirms that your package has been lost during transit, we will work with you to resolve the issue and provide further assistance.

Questions About Your Shipment?

Our customer care team is here to help.

Please contact:

Email: service@roselleq.com

Thank you for choosing Roselleq™ — bringing comfort, texture, and thoughtful design into your home.