Return & Refund Policy

 

At Roselleq™, we want every customer to feel confident when shopping with us. If your order does not meet your expectations, our Return & Refund Policy explains the process for requesting a return, replacement, or refund.

1. Return Requirements

We offer a 30-day return period from the date your order is delivered.

To qualify for a return, items must meet the following conditions:

  • The product must remain in its original condition

  • The item must be unused and unwashed

  • Original packaging should be included when possible

  • Proof of purchase or order information is required

Returns that do not meet these requirements may not be accepted.

2. Requesting a Return

To begin a return request, please contact our customer support team:

Email: service@roselleq.com

Please include your order number and a brief description of your request.

After your return request is reviewed and approved:

  • We will provide return instructions

  • You will receive the necessary information for sending your package back

  • Please wait for return authorization before shipping any items

Items returned without prior approval may not be eligible for processing.

3. Damaged, Incorrect, or Defective Items

Please check your order carefully after delivery.

If you receive an item that is damaged, incorrect, or has a quality issue, please contact us as soon as possible.

To help us review your request, please provide:

  • Order details

  • Photos showing the issue

  • Any relevant information about the package condition

Our team will evaluate the situation and assist with the next steps.

4. Items Not Eligible for Return

Some products may not qualify for returns, including:

  • Customized or personalized items

  • Used or washed textile products

  • Items damaged due to improper care or handling

  • Gift cards

  • Clearance or final sale products

Original shipping charges are non-refundable unless the item received was incorrect or damaged.

If you are uncertain whether your item can be returned, please contact us before submitting a request.

5. Exchanges

Currently, the quickest way to receive a different item is:

  1. Return the original product following our return process

  2. Once the return is approved, place a new order for the desired item

This helps ensure faster processing and availability.

6. European Union Cancellation Rights

For customers located in the European Union, orders may qualify for a 14-day cancellation period according to applicable consumer protection regulations.

To request a cancellation:

  • The item must be unused and in original condition

  • Original packaging should be maintained

  • Proof of purchase is required

This right applies separately from our standard return period.

7. Refund Process

Once your returned item arrives and has been inspected, we will send you an update regarding your refund status.

If your refund is approved:

  • The payment will be returned to your original payment method

  • Processing may take up to 10 business days

  • Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the processing period, please contact us at:

Email: service@roselleq.com

8. Return Information

Please do not send returns before receiving approval from Roselleq™.

Return instructions and the applicable return address will be provided by our customer service team after your request has been reviewed.

Customer Support Email:
service@roselleq.com

Thank you for choosing Roselleq™.
We appreciate the opportunity to make your shopping experience simple, comfortable, and enjoyable.